51) Partition with a Linux file system cannot be mounted in Windows
An image of a partition with a Linux file system fails to be mounted in Windows. Acronis True Image says that it cannot assign a drive letter to the partition. If an image contains a partition with a Linux file system, Windows will not be able to view it, as the Windows OS does not support Linux file systems. As a result, Linux partitions cannot be mounted as virtual drives on a Windows-based PC.
You can restore an image of a Linux partition, however you will still not be able to access it from Windows.
52) Acronis True Image bootable disc cannot find network share with an image archive
You have booted from the standalone version of Acronis True Image and do not see the necessary computer in the network, where the image archive should reside.
Cause
A DHCP Server may not be running in the network. Network setting may not be set correctly in your copy of the standalone version of Acronis True Image. The problem can relate to the network card of the machine or to the card driver shipped with Acronis True Image.
Solution
If at least one computer is visible in Computers near me on the Image Archive Selection screen, then try specifying the full UNC path to the desired computer in the "File name" edit box, e.g. \\server\share.
If no computers are visible on the network, but the Computers near me icon is found under My Computer, then please ensure that a DHCP server is running on your network. If you don't use a DHCP server, then please ensure that network settings accessible via the Options item in the Tools menu are correct.
If the Computers near me icon is not available under My Computer, then there could be problems either with your network card or with the card driver shipped with Acronis True Image. Please submit a request to Acronis technical support and provide information about your network card model and vendor.
53) Acronis True Image recovery wizard keeps asking for user name and password when trying to restore an image from a network share
You have booted into a standalone version of Acronis True Image with the objective to restore an image archive that is located on a network share. However when running the Recovery wizard and trying to log in to the network machine where the image archive is, Acronis True Image keeps asking you for the user name and password even though you are specifying the correct ones.
Cause
In some cases, especially when a domain controller is present on the network, it is needed that you specify an authorizing server name or domain name along with the user name.
Solution
The user name should be specified in the form of SERVER\USER or DOMAIN\USER.
If you are trying to access a server in a domain that is controlled by Windows Server 2003 and still cannot log in to a server, please try the following:
1.Open Active Directory Users and Computers on the domain controller (Windows Server 2003).
2.In the console tree, right-click Domain Controllers, click Properties, and then click the Group Policy tab.
3.Click Default Domain Controllers Policy, and then click Edit.
4.Open the Computer Configuration \ Windows Settings \ Security Settings \ Local Policies \ Security Options folder.
Locate the Microsoft network server: Digitally sign communications (always) policy setting, and then click Disabled or Do Not Configure. Please also check the Microsoft network server: Digitally sign communications (if the client agrees) policy setting is Enabled.
54) Shared Folders Cannot be Accessed after Installation of Acronis True Image
Shared folders that reside on the machine cannot be accessed after installation of Acronis True Image on this machine.
Cause
The problem is that Microsoft Lanman Server has a fixed limit on the quantity of filters it supports. Since Acronis True Image installs some filters to support backups, the total number of filters can exceed the server's limit. The same problem may occur after installation of an antivirus product and is described in the Microsoft Knowledge Base Article 177078 <http://support.microsoft.com/?scid=kb;en-us;177078>.
55) Compatibility issues of Acronis True Image with Norton GoBack
You are not able to perform the Backup and Recovery operations from a standalone version of Acronis True Image. You cannot restore a disk/partition from the backup archive, because in the Recovery wizard the destination disks/partitions are not shown up as available for restore. You cannot manage Acronis Secure Zone.
Cause
The thing is that Norton GoBack modifies the type of existing partitions (FAT16, FAT32, NTFS, etc.) into its own format, making them incompatible with the existing partitioning/imaging software while GoBack is active. This way Norton GoBack prohibits other applications from changing the partition table.
Solution
To have Acronis True Image functional to its full extent you will need to disable Norton GoBack first.
56) Acronis Disk Director Suite 10.0 fails to commit changes after rebooting into Windows.
For example: you created a new partition using Acronis Disk Director Suite 10.0 -> Click Commit button -> Windows reboot -> All operations go smoothly, no error messages -> Load into Windows -> Partition haven’t been created.
The most probable cause is that there are card readers in the system. Acronis Disk Director Suite 10.0 does not work with them correctly. Could you please detach or disable card readers to see if this eliminates the issue. In case a card reader is built into the machine, it should be possible to disable it in BIOS.
If the issue persists create Acronis Disk Director bootable disc and perform the same operation using it. You can find information on how to make bootable CD in Acronis Disk Director Suite 10.0 user guide chapter 9 "Bootable Media Builder"
57) When trying to resize a partition, Acronis Disk Director errors out with the following message: “Unable to resize partition with bad blocks”
There are bad blocks on the hard disk drive. Acronis Disk Director does not allow resizing partitions with bad blocks.
Solution
We recommend you to replace the faulty hard disk drive. If you keep using it then it can lead to the system crash or complete data loss.
An image of a partition with a Linux file system fails to be mounted in Windows. Acronis True Image says that it cannot assign a drive letter to the partition. If an image contains a partition with a Linux file system, Windows will not be able to view it, as the Windows OS does not support Linux file systems. As a result, Linux partitions cannot be mounted as virtual drives on a Windows-based PC.
You can restore an image of a Linux partition, however you will still not be able to access it from Windows.
52) Acronis True Image bootable disc cannot find network share with an image archive
You have booted from the standalone version of Acronis True Image and do not see the necessary computer in the network, where the image archive should reside.
Cause
A DHCP Server may not be running in the network. Network setting may not be set correctly in your copy of the standalone version of Acronis True Image. The problem can relate to the network card of the machine or to the card driver shipped with Acronis True Image.
Solution
If at least one computer is visible in Computers near me on the Image Archive Selection screen, then try specifying the full UNC path to the desired computer in the "File name" edit box, e.g. \\server\share.
If no computers are visible on the network, but the Computers near me icon is found under My Computer, then please ensure that a DHCP server is running on your network. If you don't use a DHCP server, then please ensure that network settings accessible via the Options item in the Tools menu are correct.
If the Computers near me icon is not available under My Computer, then there could be problems either with your network card or with the card driver shipped with Acronis True Image. Please submit a request to Acronis technical support and provide information about your network card model and vendor.
53) Acronis True Image recovery wizard keeps asking for user name and password when trying to restore an image from a network share
You have booted into a standalone version of Acronis True Image with the objective to restore an image archive that is located on a network share. However when running the Recovery wizard and trying to log in to the network machine where the image archive is, Acronis True Image keeps asking you for the user name and password even though you are specifying the correct ones.
Cause
In some cases, especially when a domain controller is present on the network, it is needed that you specify an authorizing server name or domain name along with the user name.
Solution
The user name should be specified in the form of SERVER\USER or DOMAIN\USER.
If you are trying to access a server in a domain that is controlled by Windows Server 2003 and still cannot log in to a server, please try the following:
1.Open Active Directory Users and Computers on the domain controller (Windows Server 2003).
2.In the console tree, right-click Domain Controllers, click Properties, and then click the Group Policy tab.
3.Click Default Domain Controllers Policy, and then click Edit.
4.Open the Computer Configuration \ Windows Settings \ Security Settings \ Local Policies \ Security Options folder.
Locate the Microsoft network server: Digitally sign communications (always) policy setting, and then click Disabled or Do Not Configure. Please also check the Microsoft network server: Digitally sign communications (if the client agrees) policy setting is Enabled.
54) Shared Folders Cannot be Accessed after Installation of Acronis True Image
Shared folders that reside on the machine cannot be accessed after installation of Acronis True Image on this machine.
Cause
The problem is that Microsoft Lanman Server has a fixed limit on the quantity of filters it supports. Since Acronis True Image installs some filters to support backups, the total number of filters can exceed the server's limit. The same problem may occur after installation of an antivirus product and is described in the Microsoft Knowledge Base Article 177078 <http://support.microsoft.com/?scid=kb;en-us;177078>.
55) Compatibility issues of Acronis True Image with Norton GoBack
You are not able to perform the Backup and Recovery operations from a standalone version of Acronis True Image. You cannot restore a disk/partition from the backup archive, because in the Recovery wizard the destination disks/partitions are not shown up as available for restore. You cannot manage Acronis Secure Zone.
Cause
The thing is that Norton GoBack modifies the type of existing partitions (FAT16, FAT32, NTFS, etc.) into its own format, making them incompatible with the existing partitioning/imaging software while GoBack is active. This way Norton GoBack prohibits other applications from changing the partition table.
Solution
To have Acronis True Image functional to its full extent you will need to disable Norton GoBack first.
56) Acronis Disk Director Suite 10.0 fails to commit changes after rebooting into Windows.
For example: you created a new partition using Acronis Disk Director Suite 10.0 -> Click Commit button -> Windows reboot -> All operations go smoothly, no error messages -> Load into Windows -> Partition haven’t been created.
The most probable cause is that there are card readers in the system. Acronis Disk Director Suite 10.0 does not work with them correctly. Could you please detach or disable card readers to see if this eliminates the issue. In case a card reader is built into the machine, it should be possible to disable it in BIOS.
If the issue persists create Acronis Disk Director bootable disc and perform the same operation using it. You can find information on how to make bootable CD in Acronis Disk Director Suite 10.0 user guide chapter 9 "Bootable Media Builder"
57) When trying to resize a partition, Acronis Disk Director errors out with the following message: “Unable to resize partition with bad blocks”
There are bad blocks on the hard disk drive. Acronis Disk Director does not allow resizing partitions with bad blocks.
Solution
We recommend you to replace the faulty hard disk drive. If you keep using it then it can lead to the system crash or complete data loss.
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Acronis error codes, solutions and workarounds
(if you haven't found an error and solution check our web site in a day or two, the list is always renewed).
Note: latest versions of Acronis True Image programs have numerous fixes and overall stability improvements. Using the latest version of Acronis software fixes the issues in most cases. Check Acronis Upgrade versions from our online store.
(if you haven't found an error and solution check our web site in a day or two, the list is always renewed).
Note: latest versions of Acronis True Image programs have numerous fixes and overall stability improvements. Using the latest version of Acronis software fixes the issues in most cases. Check Acronis Upgrade versions from our online store.
e-mail:
cs@cleverbridge.com
phone:
+1-866-522-6855
(Intl.: +1-312-922-8693)
fax:
+1-312-376-1854
address:
cleverbridge
360 N. Michigan Ave.
Suite 1900
Chicago, IL, 60601-3805, USA
cs@cleverbridge.com
phone:
+1-866-522-6855
(Intl.: +1-312-922-8693)
fax:
+1-312-376-1854
address:
cleverbridge
360 N. Michigan Ave.
Suite 1900
Chicago, IL, 60601-3805, USA
Errors and solutions: linux partition can't be mounted, bootable disc cannot find network share, cannot access shared folders, Compatibility issues of Acronis with Norton.
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