Compatibility of Acronis True Image with different software and solutions

64) Compatibility of Acronis True Image with Windows Vista BitLocker

You back up the system partition encrypted with BitLocker;
After you restore the image of the system partition, Windows Vista boots to the login screen, but fails to proceed further.

Cause
Acronis True Image restores the data in the unencrypted state while the system is still aligned towards using the encryption drivers. This prevents it from detecting certain critical files properly and thus does not allow the system to log in.

Solution
Creating a sector-by-sector image from Acronis Rescue Media and then restoring it will let you have a bootable system.

65) Compatibility of Acronis True Image with ScriptLogic Desktop Authority

Desktop Authority Remote Management Console freezes and is not functional if it is run on the same machine where there is Acronis True Image installed.
Desktop Agents do not conflict with Acronis True Image and can co-exist safely. It is only Desktop Authority Remote Management Console that conflicts.

Cause
Not identified.

Solution
Increase IRPStackSize.
Instructions on how to perform this can be found in Microsoft Knowledge Base Article 177078

66) Compatibility of Acronis True Image with Utimaco SafeGuard Easy

Acronis True Image either cannot mount an image, when there is Utimaco SafeGuard Easy installed, or Acronis True Image hangs after mounting/unmounting an image.

Acronis True Image gives an error message saying that an image cannot be mounted if there is Utimaco SafeGuard Easy installed on the machine.
Acronis True Image mounts or unmounts an image successfully but hangs after each of these operations if there is Utimaco SafeGuard Easy installed on the machine.

Cause
Utimaco SafeGuard Easy is a securing tool and it encrypts files and folders.

Solution
Update Ultimaco SafeGuard Easy to the latest build. If this does not resolve the issue, then uninstall Utimaco SafeGuard Easy.

Information on Utimaco SafeGuard Easy can be found at http://www.utimaco.com/C12570CF0030C00A/CurrentBaseLink/W26JUFR8139CCHEEN

67) Compatibility of Acronis True Image with File Securer by Q Software

Acronis True Image inadvertently reboots the machine when run if there is File Securer installed

Acronis True Image causes spontaneous reboots when running Backup or Mount wizards if there is File Securer installed on the machine.

Cause
Conflicts with sysdrv.sys, which is a part of File Securer.

Solution
Update File Securer to the latest build. If this does not resolve the problem, then uninstall File Securer.

68) Compatibility of Acronis True Image with Kidswatch Time Control

Acronis True Image hangs when there is Kidswatch Time Control installed on the machine

If there is Kidswatch Time Control product installed on the machine, then Acronis True Image hangs when trying to back up and shows 0% progress.

Cause
Conflicts with Acronis SnapAPI drivers.

Solution
Update your copy of Acronis True Image to the latest build (Contact our support team).

You can search for the following files in Windows System Information to make sure that the issue relates to Kidswatch Time Control:

TCTray
Time Control Live Update

For information on Kidswatch Time Control please visit http://www.kidswatch.com/